Having been messed about by the Council in getting adaptations to my home for my 90yr old mother, including the fitting of a stairlift, I decided enough was enough and decided to look elsewhere and am I glad I did. I came across Stairlift Express via eBay and my call to them was initially answered by the owner Gary.
He put my mind at rest re the products and his knowledge and background in this industry was key. No hard sell with this company, just a good old family business if I can put it that way. I then ordered a stairlift via Gill who kept me informed every step of the way and then booked it into a date that suited my work schedule. The fitter Mark (who I must apologize to now for calling him Graham!) rang to say what time he would be arriving and was bang on the dot.
He fitted and explained everything, including a run through for my mom and it was all professionally installed in an hour. Payment was then made (there is no payment until the job is done and you are satisfied) and my mom now has her mobility back without any hassle. Have I gone on a bit? yes, I have and for good reason.
There are too few company’s that offer this kind of service and I was lucky enough to have found them. By checking their feedback and speaking with them it was an easy decision. I don’t see why we should be ripped off by going direct to stairlift companies,or Councils (who wanted to take my staircase apart because the stairlift company they outsource to supplies a wider one!) and charges a rip off price to boot, they are very reasonably priced and much cheaper than going direct or via a Council.
You can now make your own choice and I hope that this review has been of some help.
Thanks again Stairlift Express.